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Silver Petals Pty Ltd
0
  • Brands
  • Baby
    • Girls
      • Dresses
      • Tops
      • Bottoms
      • Playsuits & Jumpsuits
      • Swimwear
      • Outerwear
      • Sleepwear
      • Accessories
      • Bibs
      • Wraps
      • Toy Blankies
      • Shoes
      • Bedding & Bath
      • Gift Sets
      • Eco-Friendly
      • Offers
    • Boys
      • Tops
      • Bottoms
      • Playsuits & Jumpsuits
      • Swimwear
      • Outerwear
      • Sleepwear
      • Accessories
      • Bibs
      • Wraps
      • Toy Blankies
      • Shoes
      • Bedding & Bath
      • Gift Sets
      • Eco-Friendly
      • Offers
    • Shoes
    • Toy Blankets
  • Girls
    • Dresses
    • Tops
    • Bottoms
    • Co-Ordinated Sets
    • Shoes
    • Offers
  • Offers
  • Wholesale
  • Home
  • Returns Policy

Returns Policy

ORDER WITH CONFIDENCE

We want you to be 100% satisfied with your Silver Petals shopping experience, if for any reason you have any issues with your purchase we are more than happy to help! Please read of our returns policy and follow the instructions to return your item. If you have any questions about our policy just contact us by emailing us at returns@silverpetals.com.au

For your benefit we strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging in the event they need to returned or exchanged.

 

OUR RETURNS POLICY

 

 

Full Price Items: You may return any full price item/s within 15 days of purchase for a store credit in the form of an e-Gift Voucher. The store credit will be to the value of your item/s excluding postage. (Full Priced items that were purchased with a discount code will be accepted)

Sale Items: You may return any Sale item/s within 7 days of purchase for a store credit in the form of an e-Gift Voucher. The store credit will be to the value of your item/s excluding postage. All returns will be assessed and if they meet our conditions of return you will be issued an e-Gift Voucher that will allow you to purchase a different item or the same item in a different size.

  • We don't offer refunds for change of mind.
  • Customers who receive a product/s with manufacturing faults are entitled to a full refund.
  • Customers who received the wrong product are entitled to a full refund.
  • Customers who ordered a product that is sold out are entitled to a full refund.
  • Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.

 

CONDITION OF RETURN

  • All product(s) must be returned:
    • unworn, unwashed and free of marks
    • with all original tags still attached and in original packaging
    • not smell of perfume, deodorant or washing powder
  • All Swimwear must be returned:
    • Unworn, unwashed and free of marks
    • With protective hygiene strip in place and intact
    • All Care labels and tags still attached and in original packaging
    • For hygiene reasons, when trying on swimwear please wear full briefs underneath

 

HOW DO I RETURN AN ITEM FOR EXCHANGE OR REFUND?

  • If you wish to return an item for any reason please follow these steps below:
    • Download the Returns Form below
    • Please indicate on the Form if you are requesting a return for a store credit or if you are seeking a refund for a faulty product. 

 

 

RETURNS FORM

 

  • Pack all items with your completed Returns Form in secure packaging and ensure that all boxed items are enclosed in a satchel for protection or their return may be refused. 
  • We strongly suggest insured Registered Post as Silver Petals is not liable for lost /undelivered return parcels. We further advise that you request proof of postage from the Post Office for your records.
  • Silver Petals will only cover the cost of shipping on a return where the item is deemed faulty or you were sent the incorrect item by us. 

If you are unable to download our Returns Form please contact Customer Service on returns@silverpetals.com and we will email a copy out to you. 

Please return the goods to our head office as follows:

Silver Petals Pty Ltd

C/O Worldwide Distribution Services

Unit 9 100 Belmore Road North

Riverwood NSW 2210

Australia

 

RECEIVING YOUR STORE CREDIT (eGIFT VOUCHER) OR REFUND

We endeavour to have all store credits issued as a eGift Voucher within 48 hours of the items being received by our warehouse. If your item is deemed as faulty a refund will be issued using the original payment method.

 

ASSESSING THE RETURN

If our garment technician does not deem the product to be faulty after receiving it back, we will provide you with store credit.

 

FAULTY GOODS

If your item is develops faults within 6 months of purchase that are due to manufacturing and not general wear and tear please contact us at returns@silverpetals.com.au

Where possible item/s will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item/s cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. In this instance, the cost of the return of this item will be the responsibility of the customer.

 

CANCELLING OR AMENDING YOUR ORDER

Unfortunately, Silver Petals is unable to accept any changes to a confirmed order. If you have accidentally entered incorrect shipping details we are able to amend these only if the order has not been shipped out.

 

PDF RETURNS FORM

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ABN: 94 638 786 535
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Silver Petals Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Silver Petals Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 318 Horsley Road, Milperra, NSW 2214. Our ABN is 94 638 786 535. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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