We want you to be 100% satisfied with your Silver Petals shopping experience, if for any reason you have any issues with your purchase we are more than happy to help! Please read of our returns policy and follow the instructions to return your item. If you have any questions about our policy just contact us by emailing us at returns@silverpetals.com.au
For your benefit we strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging in the event they need to returned or exchanged.
Full Price Items: You may return any full price item/s within 15 days of purchase for a store credit in the form of an e-Gift Voucher. The store credit will be to the value of your item/s excluding postage. (Full Priced items that were purchased with a discount code will be accepted)
Sale Items: You may return any Sale item/s within 7 days of purchase for a store credit in the form of an e-Gift Voucher. The store credit will be to the value of your item/s excluding postage. All returns will be assessed and if they meet our conditions of return you will be issued an e-Gift Voucher that will allow you to purchase a different item or the same item in a different size.
CONDITION OF RETURN
HOW DO I RETURN AN ITEM FOR EXCHANGE OR REFUND?
If you are unable to download our Returns Form please contact Customer Service on returns@silverpetals.com and we will email a copy out to you.
Please return the goods to our head office as follows:
Silver Petals Pty Ltd
C/O Worldwide Distribution Services
Unit 9 100 Belmore Road North
Riverwood NSW 2210
Australia
RECEIVING YOUR STORE CREDIT (eGIFT VOUCHER) OR REFUND
We endeavour to have all store credits issued as a eGift Voucher within 48 hours of the items being received by our warehouse. If your item is deemed as faulty a refund will be issued using the original payment method.
ASSESSING THE RETURN
If our garment technician does not deem the product to be faulty after receiving it back, we will provide you with store credit.
FAULTY GOODS
If your item is develops faults within 6 months of purchase that are due to manufacturing and not general wear and tear please contact us at returns@silverpetals.com.au
Where possible item/s will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item/s cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. In this instance, the cost of the return of this item will be the responsibility of the customer.
CANCELLING OR AMENDING YOUR ORDER
Unfortunately, Silver Petals is unable to accept any changes to a confirmed order. If you have accidentally entered incorrect shipping details we are able to amend these only if the order has not been shipped out.
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